Shipping policy

As soon as you place your order, you will receive an order confirmation email. 

In-stock orders ship from the UK warehouse from the date of your order and will be delivered in 2-5 working days after shipment.  Upon placing an order, you will receive an email with all details on shipping and delivery.

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt. If your item(s) do arrive damaged, please contact us immediately and send photos to team@nomastride.co.uk . We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.

Any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit, it is possible to damage the contents of the boxes without damaging the boxes.  If such a situation occurs it is important to contact us immediately for instructions on how to handle the claim. If a claim is to be filed it is important to save the packaging that the damaged merchandise arrived in. You must open all received boxes and inspect products for concealed damage within 5 business days of delivery.

Most likely the driver will not be able to wait while you open the boxes.  If that is the case, please note, “Possible Concealed Damage” on the delivery receipt.