CUSTOMER CARE
Contact NOMASTRIDE
Whether you need help choosing the right walking pad, checking delivery, understanding returns or warranty cover, or getting support with an order, our team is here to help. Send us a message and we will reply as soon as possible - typically within 1 working day.
HELPFUL INFORMATION
Frequently asked questions
Before you get in touch, you may find a quick answer below. For full details, please see our policy pages and Walking Pad FAQ.
How quickly will NOMASTRIDE reply?
We typically respond within 1 working day, Monday to Friday, during UK business hours.
What should I include in my message?
For the fastest support, include the product name, your order number if applicable, and your postcode for delivery-related queries.
Where can I read your delivery policy?
You can view our delivery information here: Delivery policy.
Where can I read your refund policy?
You can find details about refunds and returns here: Refund policy.
Where can I read your warranty policy?
Warranty information is available here: Warranty policy.
Do you have a walking pad FAQ page?
Yes - you can browse our dedicated FAQ page here: Walking Pad FAQ.