Warranty Policy
This page explains how NOMASTRIDE handles warranty cover, fault reporting, and related customer support. We aim to keep our warranty information clear and straightforward so you understand what may be covered and how to get help if something goes wrong.
Warranty cover
Eligible products may include a warranty period from the date of delivery. Warranty length and scope can vary depending on the brand, product type, model, and supplier terms.
Where applicable, the warranty period for a specific product should be shown on the product page, in accompanying documentation, or confirmed by our team.
Please note: warranty cover is typically intended for manufacturing faults or defects in materials and workmanship under normal domestic use.
How long is the warranty?
Warranty duration varies by product. For example, some products may include cover for 12 months, while others may differ depending on the manufacturer or model.
If you are unsure about the warranty for a specific product, please contact us before or after purchase and we will do our best to confirm the applicable terms.
What may be covered
Subject to the terms of the relevant product or supplier warranty, cover may include manufacturing defects or faults that arise during normal intended use.
- electrical or mechanical faults caused by manufacturing defects
- faults in parts or workmanship under normal domestic use
- issues that appear within the applicable warranty period and are not caused by misuse or accidental damage
What is not usually covered
Warranty cover does not usually extend to issues caused by misuse, normal wear and tear, accidental damage, incorrect storage, improper assembly, unauthorised repair, or commercial use where the product is intended only for domestic use.
- cosmetic wear, marks, or minor surface damage from normal use
- damage caused by improper handling, neglect, misuse, or non-standard use
- damage caused by incorrect assembly, installation, or maintenance
- faults resulting from unauthorised repair, modification, or third-party interference
- consumable or naturally wearing parts where applicable
How to make a warranty claim
If you believe your product has developed a fault during the warranty period, please contact us at team@nomastride.co.uk and include your order number, product name, a description of the issue, and photos or video where helpful.
This helps us assess the problem more quickly and determine the appropriate next step.
Inspection and next steps
Once a warranty claim is received, we may need to review the information provided, request additional evidence, troubleshoot the issue, or consult the supplier or manufacturer.
Depending on the product and the nature of the fault, the next step may include repair, replacement parts, replacement of the item, partial refund, full refund, or another suitable remedy where appropriate.
Repair or replacement
Where a valid warranty issue is confirmed, we will usually aim to provide a practical resolution based on the circumstances of the case and the options available through the relevant supplier or manufacturer.
This may not always mean an immediate refund if repair or replacement is a more appropriate first solution.
Important information
Please keep your order confirmation and any product documentation for future reference. Warranty support may be delayed if key purchase details cannot be verified.
If you notice a fault, please stop using the product where appropriate and contact us before attempting self-repair or arranging third-party work.
Need help?
If you have questions about warranty cover or need help with a fault, please contact our team at team@nomastride.co.uk. We will do our best to guide you through the next steps.
Frequently asked questions
These quick answers cover the most common questions about warranty cover and claims.